![]() ![]() She works in the service sector and has a title as a Front Desk Representative. I have never been humiliated like this in my life and never in front of my kids ( they are 11 and 8 years old) by someone. I can call the security to remove you from this property" Her name was Naja, the Front desk representative. I asked her why she was behaving nasty and she said "because you gave my staff an attitude while waiting in line. No hello, no welcoming gesture, just took my name and threw a key packet towards me. ![]() Finally, someone from the front desk attended me. I waited while crossing my arm (body language showing I am frustrated as anyone would be at this point). I was waiting in line trying to get someone's attention but I received none. We just want to unpack and rest a little in the room ( which I paid over $800 for two nights) before we head out to more activities. At this point, I am tired and my family is tired. Long story short, our room was not ready so our suitcases were still inside our trunk and went out for birthday dinner and when we returned to pick up the key around 6:15, there were no attending staffs at keypick up line. I am not writing this review to complain about the check in process. Went to Ocean Resort last weekend for daughter's birthday and stayed in 1 bedroom suite. ![]()
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